Questions to Ask Your HVAC Customer Service Representative when Scheduling an Appointment

December 7, 2021

When you’ve got a heating, cooling, or plumbing problem, the thought of finding a reputable company to get the job done can be overwhelming. It can feel challenging to weed out the bad contractors and determine the best questions to ask your HVAC customer service representative (CSR) when scheduling an appointment.

With over 46 years of experience in the heating, cooling, air quality, and plumbing industry, our team at Lindstrom has seen it all and repaired it all. We want you to be confident in your decision when choosing HVAC experts. Here are some questions to ask your HVAC CSR when scheduling an appointment.

1. Can you provide references from past customers willing to share their experiences?
2. Can I see state and local licenses, bonding, and insurance coverage (when applicable)?
3. Will you provide a written proposal of services?
4. Are there any equipment or labor warranties I should be aware of?
5. Is there any special maintenance required for my service?
6. Will you submit rebates and warranty paperwork on my behalf?
7. Will you leave written information about completed services and any upkeep needed?
8. Will you provide a price and estimated time of completion in writing?
9. Can I speak with the technician assigned to my job before service begins?
10. What is your cancelation policy?

While there are many other questions to ask, these will hopefully lead down the path of a good conversation with potential HVAC companies.

We’re glad you read to the end because we do have a critical piece of advice. Don’t make any decisions before you check with your local Better Business Bureau and affiliated state and community agencies for a company history of complaints and resolutions to ensure the technician is reputable.

Lindstrom Air is among Florida’s largest and most trusted home comfort specialists, and we encourage our customers to do their homework. We’re confident that, in the end, we can earn your business and help you avoid the perils of selecting the wrong contractor. There are no shortcuts for choosing the right contractor; however, given the opportunity, we hope to earn your business.